Southwest Airlines Organizational Culture

southwestern Airlines incarnate philosophy stool be assign to one of the damps Herb Kelleher. It is an airline company with a unique refining goofiness, which keeps the morale of its employees high (Smith, 2004), and is a company that welcomes fun, dedication, and effort. southwestern United States believes that a content employee will create a happy customer, and will create fast(a) customers. Mr. Kelleher effectively implemented its style, culture and emphasis on quality in the daily actives at souwest (Smith, 2004), and he did so without the help of foreign consultants.The Airline was founded in 1971 by Herb Kelleher and Rollin King, and in the 1980s night club years after Southwest was established they adopted a direction statement (Smith, 2004) The mission of Southwest Airlines is dedication to the highest quality of Customer overhaul delivered with a sense of warmth, friendliness, individual pride, and company spirit ( bursting charge & adenine Vision, 2011) . This mission statement overly ties to their motto We operate with a Warrior Spirit, a Servants Heart, and a Fun Luving Attitude (Mission & Vision, 2011).In order to accomplish this mission statement, the company is committed to their employees, by providing their employees a stable work environment with equal luck for learning and personal growth. Creativity and innovation are encouraged for up(p) the effectiveness of the airlines. Employees will especially be provided the same concern, respect, and caring carriage within the organization that they are expected to share externally with every(prenominal) customer (Mission & Vision, 2011).Based on my finding Southwest Airlines aligns their organizations espoused value along with their enacted values, because they were developed from the leaders values, beliefs, and assumptions about community and work (Quick, 1992). The actions of Mr. Kelleher in top management, has set the organisational norms. It can be seen in Southwests t hree values humor, altruism, and luv. Humor is used as one of the hiring criteria, Southwest looks for people with certain attitudes, who arent so tight and restrictive, but with an up-beat attitude (Quick, 1992).Altruism is a incorporate value that begins at the top and trickles downward (Quick, 1992). Southwest Airlines holds this value of bully importance, because they believe in caring and giving to other people (Quick, 1992). colloquy at Southwest is a key factor for its success as a company, and will remain that way for the future. It is with effective communication that Southwest Airlines has been able to provide guidelines that their employees are able to follow.At any job, job descriptions ostensibly describe responsibilities between employees and departments (Smith. 2004). But at Southwest their philosophy is overlap goals, shared knowledge and mutual respect, with the expectation that each persons job includes helping fellow colleagues with their work any time need ful (Smith, 2004). Good communications skills are critical to a businesss success, and Herb Kelleher is renowned as an effective communicator and has gained the trust of his employees through the years.Conflict is an of the essence(predicate) and useful part of communication, and can be a misconception in classify communication, because it can often be viewed as bad and should be avoided. However, in the case of Southwest Airlines, it is a company who has an open door policy, can do and lets try problem solutions (Bunz & Maes, 1998). Employees are encouraged to generate ideas and then try them (Bunz & Maes, 1998).Conflict at Southwest Airlines challenges employees to research issues in greater detail, are able to learn to a greater extent about issues, and enhance the openness for change and new innovations. Southwest also believes functional accountability leads to finger pointing between departments. Therefore, they utilize team prosody rather than functional metrics. Anot her example of how this company turns conflict into plus group communication (Smith, 2004) Conclusion In conclusion Southwest Airlines founder Herb Kelleher has done an excellent job at combining humor, altruism, and love.He created a positive culture and focused on people as people and identifying them as valuable assets to the company, thus making their organization and its employees more effective. The corporate culture he created is the glue that holds Southwest together (Smith, 2004), and Mr. Kelleher has been pivotal in crafting one of the most distinctive organizational cultures in United States forthwith (Quick, 1992). Southwest airline treats their employees the way they want them to treat their customers.